Sales Associate

2 months ago

Worcester, Worcestershire, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences across our stores.

The Role of Sales Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a Sales Assistant, you will play a key role in driving customer loyalty and sales through the provision of an individualized service.

Key Responsibilities:

  • To greet and engage with customers on arrival and answer any initial queries.
  • To assist customers with security tags and provide support on nearby tills if necessary.
  • To deliver a world-class customer experience that meets the highest standards.
  • To display excellent attention to detail when helping customers with styling and product recommendations.
  • To introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • To resolve customer queries effectively face-to-face or over the phone.
  • To maintain high standards of personal presentation and adhere to all health and safety policies.
  • To take an active role in supporting in-store events and providing ideas for improvement.
  • To maintain sophisticated retail and visual standards to capture customers' imagination and drive sales.
  • To take an active role in loss prevention within the store.

Requirements:

  • Relevant customer-facing experience that reflects the role.
  • A passion for working with customers to enhance their shopping experience.
  • A desire and ability to deliver sales against targets set.
  • Ability to communicate confidently with colleagues and customers.
  • Be a team player.

About Us

Frasers Group is a dynamic and forward-thinking company that values innovation and customer satisfaction. We are committed to creating a positive and inclusive work environment that encourages our employees to grow and develop their skills.

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