Repairs Manager

4 weeks ago


London, Greater London, United Kingdom Michael Page Full time

Job Title: Repairs Manager

Job Summary:

The Repairs Manager will be responsible for managing the maintenance team, ensuring the effective delivery of responsive repairs, voids, and complex works. This includes contract management, promoting information sharing, and supporting the Head of Repairs with day-to-day operations.

Key Responsibilities:

  • Ensure the effective delivery of all responsive repairs, voids, and complex works with robust contract management.
  • Promote and encourage information and knowledge sharing between team members.
  • Support the Head of Repairs with the day-to-day running of the department and contract.
  • Manage the operational relationship between the organisation, its customers, and stakeholders.
  • Manage escalated or complex repair/customer issues and complaints.

Requirements:

  • Excellent communication skills for a variety of audiences.
  • Ability to handle escalated customer complaints and build relationships with residents, contractors, and stakeholders.
  • Experience of successful contract management, commissioning technical reports, and commercial awareness.
  • Customer service skills - understanding and meeting the needs of customers.

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