Repair Quality Manager

4 weeks ago

London, Greater London, United Kingdom Lime Full time
Repair Quality Manager Job Description

Lime is the world's largest shared electric vehicle company, on a mission to build a future where transportation is shared, affordable, and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips.

We're hiring a Repair Quality Manager to join our Operations Excellence team. In this role, you'll report into the Repair Excellence Manager and lead initiatives for Warehouse Teams Globally to embed a culture of process compliance, fleet reliability, and quality, elevate best practices from local to global, and drive standardization.

Key Responsibilities:
  • Deep dive into data-led opportunities for hardware reliability, repair compliance, and standardization initiatives.
  • Significantly contribute to the planning process, often leading the development of OKRs, roadmaps, and budgets.
  • Partner, influence, and help implement training, quality standards, and processes with cross-functional teams on training, hardware, and compliance.
  • Build a culture of compliance in our warehouse teams where repair SOPs are challenged and systematically improved. Serve as a HW subject matter expert for our products.
  • Provide Maintenance and Hardware Feedback between Local Ops and our Global Service Center.
  • Continuously improve compliance and quality metrics both on the warehouse floor as well as transactional by collaborating with multiple functions such as product, compliance, and mechanic managers.
Requirements:
  • Permission to work in the UK is required.
  • Bachelor's Degree in business administration, finance, industrial engineering, mechanical engineering, or a related field.
  • Minimum of 5 years leading improvement methodologies such as Lean and Six Sigma in an operational environment.
  • Data analytics proficiency, advanced Excel skills, SQL, and database queries.
  • Travel is an important part of the role and is expected at approximately 25%.

We're a remote-first company, and for many roles, we welcome applications from anywhere we operate. As this is a hybrid position requiring you to go into a warehouse three times per week, it's preferred that the individual hired for this role be within 30 miles or 60 minutes of London's city center.

We offer a competitive salary, performance-based annual bonus, and pre-IPO equity. Our benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply.

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