Retail Operations Manager
1 week ago
Job Overview:
We are seeking an experienced Retail Operations Manager to lead our St Fagans Road store in Cardiff. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence.
About the Role:
- Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.
- Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.
- Celebrate colleague successes.
Key Responsibilities:
- Ensure smooth day-to-day operations, including inventory management, merchandising, and stock control.
- Implement and uphold visual merchandising standards to enhance the overall shopping experience.
Customer Engagement:
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Implement customer service strategies to enhance satisfaction and loyalty.
Sales and Performance:
- Set and achieve sales targets, actively driving initiatives to increase revenue and profitability.
- Analyse sales reports and trends to identify opportunities for improvement.
Community Involvement:
- Actively participate in local community events and initiatives to strengthen the store's ties with the community.
- Seek out partnerships and collaborations that contribute to the overall well-being of the local area.
Financial Management:
- Manage budgets, expenses, and financial reporting to ensure the store operates within established financial parameters.
Requirements:
- Proven experience in retail management, with a track record of success in achieving sales targets.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
- Excellent communication skills and the ability to build positive relationships with customers and the local community.
- Knowledge of retail operations, including inventory management and merchandising.
- Ability to analyse data and make informed decisions to drive business performance.
What We Offer:
- A competitive salary of £28,171 per annum.
- The opportunity to work in a dynamic and innovative retail environment.
- A comprehensive benefits package, including holiday, maternity and paternity leave, and access to a range of wellbeing support services.
- Ongoing training and development opportunities to help you grow your career.
- A fun and supportive work environment, with regular social events and activities.
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