Customer Success Operations Specialist

3 weeks ago


Gateshead, Gateshead, United Kingdom Wordnerds Full time
About the Role

We are seeking a highly skilled Customer Success Executive to join our growing Customer Success team at Wordnerds. As a key member of the team, you will play a pivotal role in delivering exceptional customer service and operational support.

Your primary responsibility will be to support the Customer Success team with critical tasks such as monitoring platform usage, preparing data reports, and helping build a Knowledge Base of customer resources. You will work closely with the Customer Success Managers to ensure they have the insights, tools, and support they need to deliver the best experience to our customers.

Key Responsibilities:

  • Prepare client-facing materials and support customer training
  • Provide day-to-day customer support to ensure everything runs smoothly
  • Work cross-functionally with the Sales, Product, and Marketing teams to ensure our customers have the tools and resources they need to succeed with Wordnerds

Requirements:

  • Strong written and verbal communication skills
  • Analytical mindset with attention to detail for preparing reports and insights
  • Ability to manage multiple tasks and support internal teams effectively
  • Tech-savvy with a willingness to learn and master new platforms

Desired Skills:

  • Prior experience in customer-facing or operational roles, ideally in a fast-paced, tech-oriented environment
  • Strong communication and organisational skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and innovative team
  • Training and development budget
  • Work laptop and home-office equipment if needed
  • Social budget and annual strategy away-days

To apply, please send your current CV and a short introductory video explaining your background, why you're interested in the role, and why you'd be a great fit for the team. We look forward to hearing from you



  • Gateshead, Gateshead, United Kingdom Wordnerds Full time

    About the RoleAs a Customer Success Executive at Wordnerds, you will play a pivotal role in delivering exceptional customer service and operational support. Your mission will be to ensure our Customer Success Managers are equipped with the insights, tools, and support they need to deliver the best experience to our customers.You will work cross-functionally...


  • Gateshead, Gateshead, United Kingdom Wordnerds Full time

    About the RoleAs a Customer Success Executive at Wordnerds, you will play a pivotal role in delivering exceptional customer service and operational support. Your mission will be to ensure our Customer Success Managers are equipped with the insights, tools, and support they need to deliver the best experience to our customers.You will work cross-functionally...


  • Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Kerridge Commercial Systems. As a Customer Success Strategist, you will be responsible for ensuring new customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their...


  • Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring new customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their subscription.Key...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Operational Support Specialists are needed to join our team at beBee Professionals in Gateshead. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the operational...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to deliver exceptional customer service and support the store's day-to-day operations in Gateshead, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Gateshead, Gateshead, United Kingdom Office Angels Full time

    Job Title: Facilities Operations SpecialistAre you a motivated and organised individual looking for a new challenge? We are seeking a Facilities Operations Specialist to support smooth operations at a busy business centre while maintaining excellent customer satisfaction.As a Facilities Operations Specialist, you will be the key point of contact for...


  • Gateshead, Gateshead, United Kingdom Teleperformance Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Teleperformance. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...


  • Gateshead, Gateshead, United Kingdom Teleperformance Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Teleperformance. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Gateshead, Gateshead, United Kingdom Nigel Wright Group Full time

    The RoleThis is a full-time, permanent position offering a flexible start time and early finish on Fridays. The role is based in the office, with core working hours from 9am to 4pm. Key responsibilities include: Processing Goods Received Preparing quotations for clients Coordinating items ready for sale Preparing logistics paperwork or deliveries Ensuring...


  • Gateshead, Gateshead, United Kingdom Stericycle Full time

    Job Title: Shredding Operations SpecialistThis is a hands-on, branch-based role, where you will work as part of the local operations team, with responsibility for the receipt, sorting and subsequent loading of customer's confidential waste into an automated shredder – ensuring we always adhere to and maintain the highest standards of health and safety.Key...


  • Gateshead, Gateshead, United Kingdom CastleView Group Full time

    We are seeking a skilled Packaging Operations Specialist to join our team at CastleView Group. As a key member of our production team, you will be responsible for operating machinery, feeding the line with product, and putting product together by hand.Duties:Operating machinery with precision and accuracyFeeding the line with product in a timely...


  • Gateshead, Gateshead, United Kingdom QE Facilities Full time

    Job SummaryWe are seeking a highly skilled Wholesale Operations Specialist to join our team at QE Facilities. As a Wholesale Operations Specialist, you will play a crucial role in ensuring the smooth operation of our wholesale services, including the receipt, storage, and dispatch of medicines.Main ResponsibilitiesSupport the Responsible Person or Deputy in...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Kitchen Operations Specialist to manage a specific section of our kitchen, ensuring high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your assigned section.Ensure the quality and consistency of dishes served.Assist in menu development and the creation of daily...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals in Gateshead is seeking a skilled Kitchen Operations Specialist to join our culinary team. As a Kitchen Operations Specialist, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your...


  • Gateshead, Gateshead, United Kingdom Valeo Foods UK Full time £23,166

    Warehouse Operations SpecialistWe're seeking a highly motivated Warehouse Operations Specialist to join our team at Valeo Foods UK. As a key member of our warehouse team, you will play a crucial role in ensuring the smooth and efficient operation of our food manufacturing warehouse.Key Responsibilities:Maintain cleanliness and orderliness of the warehouse...


  • Gateshead, Gateshead, United Kingdom Stericycle Full time

    Job Title: Shredding Operations SpecialistThis role is a hands-on, branch-based position where you will work as part of the local operations team, responsible for the receipt, sorting, and loading of customer confidential waste into an automated shredder, ensuring adherence to the highest health and safety standards.Key Responsibilities:Operating and...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Gateshead. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support to...