Customer Success Operations Specialist
3 weeks ago
We are seeking a highly skilled Customer Success Executive to join our growing Customer Success team at Wordnerds. As a key member of the team, you will play a pivotal role in delivering exceptional customer service and operational support.
Your primary responsibility will be to support the Customer Success team with critical tasks such as monitoring platform usage, preparing data reports, and helping build a Knowledge Base of customer resources. You will work closely with the Customer Success Managers to ensure they have the insights, tools, and support they need to deliver the best experience to our customers.
Key Responsibilities:
- Prepare client-facing materials and support customer training
- Provide day-to-day customer support to ensure everything runs smoothly
- Work cross-functionally with the Sales, Product, and Marketing teams to ensure our customers have the tools and resources they need to succeed with Wordnerds
Requirements:
- Strong written and verbal communication skills
- Analytical mindset with attention to detail for preparing reports and insights
- Ability to manage multiple tasks and support internal teams effectively
- Tech-savvy with a willingness to learn and master new platforms
Desired Skills:
- Prior experience in customer-facing or operational roles, ideally in a fast-paced, tech-oriented environment
- Strong communication and organisational skills
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative team
- Training and development budget
- Work laptop and home-office equipment if needed
- Social budget and annual strategy away-days
To apply, please send your current CV and a short introductory video explaining your background, why you're interested in the role, and why you'd be a great fit for the team. We look forward to hearing from you
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