Service Implementation Manager

4 weeks ago


Basingstoke, Hampshire, United Kingdom Yorktel Full time
Job Title: Service Implementation Manager

Yorktel is seeking a highly skilled Service Implementation Manager to join our team. As a key member of our managed services team, you will be responsible for ensuring seamless onboarding of new and existing customers onto our managed service offerings.

Key Responsibilities:
  • Provision and configure new devices and enroll them into our monitoring and management service.
  • Provide technical support and troubleshooting for video and audio systems to resolve issues and ensure optimal performance.
  • Collaborate with project management, solutions architecture, and service desk teams to deploy services and solutions for customers.
  • Maintain accurate documentation and records of customer interactions and technical support requests.
  • Develop and maintain strong relationships with internal staff, client representatives, and subcontractors.
Requirements:
  • 3+ years of experience in videoconferencing VNOC operations, management platforms, or incident management.
  • Knowledge of videoconferencing standards, signaling, and protocols.
  • Experience with major videoconferencing equipment and software.
  • Strong technical skills and ability to learn new technologies quickly.
  • Excellent communication and interpersonal skills.
Preferred Qualifications:
  • CTS certification.
  • Experience with Linux, Azure, and VMWare.
  • Knowledge of information security and ITIL fundamentals.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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