Walking Holiday Product Specialist

7 days ago


Farnborough, Hampshire, United Kingdom Inghams & Santa's Lapland Full time

About the Role:

This is an exciting opportunity to join the product team at Inghams & Santa's Lapland, where you will work closely with the Product Manager to create an exciting programme of walking holidays in Austria, Switzerland, and Slovenia that fit our company ethos and maintain profitable growth.

Key Responsibilities:

  • Writing engaging and accurate content for the website and brochure
  • Proofreading content to ensure accuracy
  • Maintaining the website by updating content and images when needed and ensuring hotels and resorts are advertised accurately
  • Create support and training documents for internal users
  • Ensuring hotel activity and extras contracts are processed correctly and in a timely manner
  • Working closely with our overseas teams, trading, loading reservations, operations, guest relations, and marketing departments to help with any questions and product recommendations
  • Building and maintaining relationships with overseas suppliers, including hotels, DMCs, and tourist boards
  • Assisting with overbookings, hotel and resort changes, or incorrect brochure/website information to resolve any customer issues
  • Maintaining internal systems to ensure product is on sale and inventory is correctly loaded
  • Assist with trading meetings and commercial analysis of hotels and resorts, requesting extra beds when necessary and ensuring product is competitively priced
  • Assist with competitor analysis
  • Travelling overseas when necessary to visit hotels and resort teams
  • Occasionally representing the company at trade events

Requirements:

  • Excellent written English communication & copywriting skills and a good understanding of website content and SEO
  • Strong attention to detail and time management skills
  • Confident team player with the ability to build and maintain strong working relationships
  • Good communication skills along with the ability to effectively cooperate with cross-functional teams
  • Ability to thrive in a fast-paced work environment with tight deadlines
  • Passionate about travel and delivering high levels of customer experience
  • Good skills in Microsoft Office programmes, including Excel
  • Knowledge of the destinations we operate in, passion for walking, and understanding of a language is desirable

About Us:

Inghams & Santa's Lapland are part of Hotelplan Group, a well-established and diverse family of specialist tour operators with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa's Lapland; adventure travel with Explore Worldwide; and self-guided experts Inntravel.



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