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Customer Sales Representative

2 months ago

Knapton, Norfolk, United Kingdom Pearl Recruitment Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our Customer Service Team, you will be responsible for delivering exceptional customer experiences through warm inbound and outbound calls, explaining the benefits of our products and services to new and existing members.

Key Responsibilities:

  • Speak to new and existing members through warm inbound and outbound calls to explain the benefits of our products and services.
  • Retain members who want to cancel their membership by explaining the benefits of our products and services.
  • Contact existing members who have cancelled or stopped payments to upsell the benefits of retaining membership.
  • Work on admin and emails received from potential and existing members.

Requirements:

  • Sales and customer service experience.
  • Enjoys working to individual and department objectives.
  • Self-motivated, professional, and resilient at all times.
  • Excellent telephone manner and ability to think on your feet.
  • Enthusiastic, dynamic, and positive attitude.

What We Offer:

  • Competitive starting annual salary of £23,400 + £4,000 bonus.
  • Free healthcare membership.
  • Free onsite parking.
  • Up to 35 days holiday plus bank holidays.
  • Pension with up to 10% employer contributions.
  • Excellent training and development opportunities.
  • Cycle to work scheme.
  • Employee engagement events.
  • Opportunities to give back to our community through volunteering.
  • Mental Health First Aiders.
  • Free onsite gym.