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Operations Associate, London

2 months ago

London, Greater London, United Kingdom Lime Full time
About the Role

We are seeking a highly motivated and experienced Operations Associate to join our London team. As an Operations Associate, you will play a key role in enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local insights to support our riders.

Key Responsibilities
  • Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for London.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects to identify expansion opportunities within your region.
  • Define and monitor KPIs to measure the profitability, revenue, and operational performance of your market.
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators, city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the London region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Fluent verbal and written English and [Local Language for Country hiring in] language skills.
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
Why Lime?

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results. We offer competitive salaries, performance-based annual bonuses, and pre-IPO equity. We also provide health and wellness offerings, flexible vacation policies, and opportunities for professional growth and development.