Compliance Specialist
1 month ago
Job Overview:
The Third-Party Oversight Coordinator plays a crucial role in assisting the Third-Party Oversight Manager in managing the oversight process of Appointed Representatives (ARs), Introducer Appointed Representatives (IARs), and other third-party distribution relationships.
This position provides administrative and operational support to ensure efficient and effective oversight activities.
Key Responsibilities:
Administrative Support:
- Maintain accurate and up-to-date records, documentation, and databases for all third-party entities
- Coordinate and schedule site visits, meetings, and training sessions
- Prepare and distribute meeting agendas, minutes, and other relevant materials
- Assist in the preparation of reports, presentations, and other documentation as required
Oversight and Monitoring Support:
- Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics
- Support the coordination and execution of mystery shopping exercises within AR premises
- Monitor and track training completion data for AR colleagues
- Assist in the preparation of AR oversight packs for governance forums
Communication and Coordination:
- Act as a liaison between the Third-Party Oversight Manager and third-party entities, facilitating effective communication and coordination
- Coordinate and schedule Approved Person check-in calls and regulatory update sessions
- Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities
Project and Task Management:
- Support the Third-Party Oversight Manager in managing projects and initiatives related to third-party oversight
- Maintain project timelines, task lists, and follow-up on outstanding items
- Assist in the coordination and implementation of new processes or systems related to third-party oversight
Continuous Improvement:
- Identify opportunities for process improvement and streamlining within the third-party oversight function
- Suggest and implement changes to enhance efficiency and effectiveness
Provide feedback and recommendations to the Third-Party Oversight Manager based on observations and insights.
Requirements:
Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.
Strong stakeholder management, attention to detail, people management, well-developed report writing, verbal and written communication and presentation skills.
Familiarity and competency using MS Office (Word, Excel, Outlook), strong organisational and time management skills, good written and verbal communication, ability to influence.
Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material and understanding of the insurance placement process.
Benefits:
Competitive holiday allowance with the annual option to buy additional days, death in service benefit of x4 salary, company pension scheme, very generous maternity and paternity leave packages, flexible benefits package, benefits portal offering discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more, referral schemes, discounted rates on PIB products, first-class employee benefits and welfare package, comprehensive learning & development framework, and being a part of our PIB Community Trust.
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