Retail Operations Director

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Zachary Daniels Full time
Job Description:
Retail Operations Director
To lead retail operations across multiple locations, driving performance and team success.

About the Role:
This is a fantastic opportunity to join a forward-thinking retailer as a Retail Operations Director. You will be responsible for overseeing the day-to-day operations of multiple stores within your region, ensuring that each location achieves its sales targets, operational standards, and customer experience goals. As a key player in shaping the future of the brand, you will work closely with the senior leadership team to roll out regional strategies that align with the company's long-term goals.

Your Responsibilities:
- Lead Regional Operations: Oversee the day-to-day operations of multiple stores within your region, ensuring that each location achieves its sales targets, operational standards, and customer experience goals.
- Drive Performance: Use your commercial acumen to monitor sales and KPIs, identify opportunities for growth, and implement strategies to improve performance across your region.
- Team Leadership & Development: Manage, motivate, and coach a diverse team of Store Managers and their teams to achieve both individual and collective success. Foster a culture of growth, accountability, and high performance.
- Implementing Strategy: Work closely with the senior leadership team to roll out regional strategies that align with the brand's long-term goals. Develop action plans to drive regional growth, customer engagement, and operational excellence.
- Innovation & Change Management: Play a key role in implementing new systems, processes, and ways of working to ensure your region remains ahead of the curve.
- Customer Experience: Champion a customer-first approach, ensuring that the customer experience across all stores in your region is consistently exceptional, while driving loyalty and advocacy.

Requirements:
- Proven Regional Management Experience: You've led retail operations across multiple locations and have a track record of driving performance, profitability, and team success.
- Strong Commercial & Analytical Skills: You can interpret data and use it to make informed decisions that drive business outcomes. Budget management, forecasting, and P&L experience are essential.
- Leadership & People Skills: A natural leader who excels at inspiring and developing teams. Known for building strong relationships and creating a positive, motivating work environment.
- Customer-Focused: Understand the importance of delivering outstanding customer service and know how to drive a customer-centric culture across your region.
- Passion for Innovation: Excited about embracing new technology, ways of working, and innovative solutions to improve operational performance and the customer experience.

Salary:
£60,000 - £80,000 per annum. Bonus scheme available.
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