Head of Service Operations

5 days ago


Swindon, Swindon, United Kingdom Corpay, Inc. Full time

Job Title: Head of Service Operations

Location: UK

Estimated Salary: £85,000 - £105,000 per annum

About the Role

Corpay is currently seeking a highly motivated and organized individual to join its growing Service Operations team as a Head of Service Operations.

This is a full-time hybrid role, working 3 days a week onsite and 2 days from home. As a key member of the team, you will play a pivotal role in driving positive change for the business through effective system ownership.

You will work closely with both the Swindon Delivery team and the Solutions team in Walsall, under the guidance of the Head of Delivery. Your primary responsibility will be to champion our key systems, ensuring they constantly evolve to meet the needs of the business.

In addition to this, you will provide an invaluable framework of application support, helping the business leverage these systems effectively.

Key Accountabilities:

  1. Support implementation of the customer contact strategy within the Delivery team, ensuring effective use of Online banking and internal systems for optimal customer interactions.
  2. Drive continuous improvement initiatives, focusing on process optimization and efficiency.
  3. Work with the Head of Delivery to understand key initiatives and prioritize them for development, ensuring successful execution.
  4. Focus on team development, fostering knowledge sharing and cross-training to eliminate single points of failure.
  5. Identify pain points and collaborate with the wider business to develop solutions for improvement.
  6. Manage key stakeholders related to the Delivery team, keeping them informed on progress and addressing concerns.
  7. Implement and maintain reporting systems, providing data to the Head of Delivery for overall performance analysis.
  8. Contribute to achieving operational and customer excellence goals, aligning with wider Operations' objectives.
  9. Escalate IT incidents affecting operations, collaborate with IT to identify improvements in systems and processes, and communicate any defects for resolution.
  10. Participate in discussions with the wider management team on optimizing business processes, ensuring efficient operations within the wider team.

Requirements

We are looking for an experienced manager with at least 5+ years of successful experience in the delivery of high-level initiatives. You should have excellent outcome-based leadership skills, strong management abilities, and the capacity to get the best out of your team.

Additionally, you should possess proven planning and implementation skills, including project management delivery. A track record of successful delivery and excellent technical acumen are also essential.

Benefits

Corpay offers a comprehensive benefits package, including access to a benefits portal, LinkedIn learning, and 4 x life insurance.



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