Collections Specialist

1 day ago


Bedford, Bedford, United Kingdom Whistl Full time

We are seeking a skilled Collections Specialist to join our team at Whistl. As a key member of our distribution operation, you will be responsible for collecting parcels from our customers in a timely and efficient manner.

Your primary duties will include:

  • Assisting with offloading collections vans with a high level of attention to detail
  • Providing collections from our customers in the area within the agreed timeframe
  • Ensuring all health and safety procedures are followed and proactively embraced
  • Highlighting any collections that are going to be late and the reason for the delay to the operations team
  • Having a flexible approach to work in order to fit the fast-paced, changing working environment at Whistl

Customer Service is a critical aspect of this role. You will be expected to provide all customers with an outstanding level of service at all times, including:

  • Passing on any queries or information gained from the customer at the point of the collection
  • Providing customers with support and information in the preparation of the mail
  • Maintaining a professional manner whilst on site at collection points and at the depot

Additionally, you will be responsible for:

  • Keeping your vehicle clean and presentable at all times
  • Ensuring your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
  • Performing general vehicle maintenance and reporting any defects to the transport manager

We welcome applications from candidates with experience in driving, customer service, offloading, SLAs, or previous experience as a driver.

Benefits of working with Whistl include:

  • Enhanced annual leave entitlement
  • Access to our Prestige Benefits and Rewards Portal
  • Long service rewards
  • Health cash plan
  • Life Assurance Scheme
  • Career development opportunities

As a Collections Specialist at Whistl, you will have the opportunity to work in a fast-paced and dynamic environment with a market-leading company.



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