Collections Specialist
1 day ago
We are seeking a skilled Collections Specialist to join our team at Whistl. As a key member of our distribution operation, you will be responsible for collecting parcels from our customers in a timely and efficient manner.
Your primary duties will include:
- Assisting with offloading collections vans with a high level of attention to detail
- Providing collections from our customers in the area within the agreed timeframe
- Ensuring all health and safety procedures are followed and proactively embraced
- Highlighting any collections that are going to be late and the reason for the delay to the operations team
- Having a flexible approach to work in order to fit the fast-paced, changing working environment at Whistl
Customer Service is a critical aspect of this role. You will be expected to provide all customers with an outstanding level of service at all times, including:
- Passing on any queries or information gained from the customer at the point of the collection
- Providing customers with support and information in the preparation of the mail
- Maintaining a professional manner whilst on site at collection points and at the depot
Additionally, you will be responsible for:
- Keeping your vehicle clean and presentable at all times
- Ensuring your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
- Performing general vehicle maintenance and reporting any defects to the transport manager
We welcome applications from candidates with experience in driving, customer service, offloading, SLAs, or previous experience as a driver.
Benefits of working with Whistl include:
- Enhanced annual leave entitlement
- Access to our Prestige Benefits and Rewards Portal
- Long service rewards
- Health cash plan
- Life Assurance Scheme
- Career development opportunities
As a Collections Specialist at Whistl, you will have the opportunity to work in a fast-paced and dynamic environment with a market-leading company.
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