Technical Support Specialist

3 days ago


Warrington, Warrington, United Kingdom Wallace Hind Selection LTD Full time

Company Overview: Wallace Hind Selection LTD is a rapidly expanding company with a strong presence in the Life Sciences and Medical Devices markets.

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Job Title: Technical Support Specialist

About the Role: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop protocols
  • Troubleshoot and resolve complex technical issues related to our robotics solutions
  • Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues
  • Develop and maintain comprehensive knowledge of our products and services
  • Contribute to the development of new training programs and materials to enhance customer support capabilities

Requirements:

  • Strong technical background in electrical, mechanical, or IT fields
  • Excellent problem-solving skills and ability to work independently
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Microsoft 365 proficiency and experience with SQL databases

Benefits:

  • Competitive salary: £55,000 - £65,000 per annum
  • Ongoing training and development opportunities
  • Opportunities for career advancement within the company
  • Comprehensive benefits package including health insurance, pension scheme, and life assurance


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