Ombudsman Liaison

We are seeking a highly skilled and experienced Ombudsman to join our team at the Commonwealth of Virginia. As the Ombudsman, you will be responsible for responding to designated inquiries, mediating problem resolution, and ensuring due process is afforded to those seeking assistance.

• Respond to designated inquiries and provide timely resolutions
• MEDIATE problem resolution and ensure due process is afforded
• Develop and execute a strategy for outreach to underserved and disadvantaged communities
• Collaborate with various stakeholders to identify and eliminate barriers
• Oversee a quality assurance system for monitoring responses and disclosure of information
• Provide technical assistance and training, make formal presentations, and serve as primary contact for legislative and executive branch constituent referrals

• Comprehensive knowledge of community resources related to underserved and disadvantaged communities
• Strong analytical, program management, customer service, research, problem resolution, and computer skills
• Demonstrated ability to collect and analyze data, develop and implement policies and procedures, interpret and apply laws and regulations, recommend strategies to enhance performance, prepare reports, make determinations, and document findings
• Valid driver's license for statewide travel

• Education, experience, and/or training in public or business administration, sociology, information technology, customer service, customer advocacy, communications, and/or other related fields
• Extensive experience in customer service, mediation, conflict resolutions, and/or advocacy
• Knowledge of UI laws, regulations, policies, and procedures, including adjudication, appeals, and UI-related programs
• Knowledge of community resources related to underserved and disadvantaged communities
• Extensive experience working with senior leadership and serving as an ombudsman

We offer a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve.