Retail Operations Manager

2 days ago


Horsham, West Sussex, United Kingdom Pets at Home Full time

Deputy Store Manager - Horsham

We are seeking an experienced retail professional to join our team as a Deputy Store Manager at our Horsham Pet Care Centre. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and leading a high-performing store team.

About Us

Pets at Home is one of the UK's leading pet care businesses, providing a unique shopping experience for pet owners. Our Pet Care Centres offer everything from pet products and grooming salons to Vets for Pets practices, making us a hub of activity in local communities.

As a Deputy Store Manager, you will work closely with the Store Manager to oversee the day-to-day operations of the store, ensuring that customers receive a best-in-class experience. You will be responsible for driving sales performance, managing stock levels, and maintaining health and safety standards.

About the Role
  • Salary: £28,000 - £32,000 per annum, depending on experience
  • Bonus opportunities
  • 28 days paid leave, rising to 33 days after 2 years (including bank holidays)
  • Your birthday off
  • Life assurance worth 4x your annual salary
  • A 4% company pension contribution
  • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products
Requirements

To be successful in this role, you will need:

  1. At least 1 year of management experience in a retail environment
  2. Passion for retail and delivering exceptional results
  3. Flexibility to work a 7-day shift pattern, including weekends and bank holidays
  4. Ability to commit to 6 months of training, covering customer service, health and safety, and pet care


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