Food and Beverage Operations Manager

3 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Full time
About the Role

We are seeking a highly motivated and experienced Food and Drink Operational Support Manager to join our team at Hollywood Bowl Group. As a key member of our operations team, you will play a vital role in driving sales and profit growth through speed, quality, and consistency, and excellent service standards across our centres.

Key Responsibilities
  • Monitor food and drink sales and service performance, addressing opportunities as they arise by working with Regional Support Managers and centre management teams to implement activity accordingly.
  • Champion the consistent delivery of good product quality to our customers, improvement of speed of service, and awareness of food and drink through developing team member passion and knowledge.
  • Provide support to our investment programme, including implementing training and development plans, and working closely with food and drink partners to take ownership of bar and diner training academies.
  • Take ownership of food and drink audit processes, ensuring relevance and legal compliance, and monitor and report on activities, costs, and performance to demonstrate return on investment.
  • Work closely with other departments, including marketing and audit teams, as well as external stakeholders, to support the launch of company food and drink initiatives.
Requirements
  • Previous experience working in a food and drink operational role.
  • A high level of commercial awareness with a good understanding of food and drink P&Ls.
  • Experience of leading food and drink projects that span multiple sites.
  • Ability to work with and influence internal and external stakeholders.
  • A target-driven work-ethic, motivated by pace and innovation.
  • Strong initiative and effective time management.
  • A full clean UK driving license.
  • Knowledge of food safety regulation.
  • Advanced Food Hygiene certificate, desirable but not essential.
  • Willingness to travel nationwide and work flexible hours as required.
About Us

Hollywood Bowl Group is a leading experiential family entertainment company with a passion for bringing families and friends together for affordable fun and healthy competition. With 72 centres across the UK and 12 centres in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands, we're proud to be ambitious market leaders in our industry.

We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.



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