Senior Process Improvement Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Senior Process Improvement Manager to join our Fulfilment team at Evri. As a key member of our leadership team, you will be responsible for building and operating essential processes that improve our fulfilment product.
Key Responsibilities
- Build and operate the Forecast and planning model together with data scientists and engineers to Improve accuracy at an appropriate granularity ensuring smooth and cost-effective operations.
- Build and operate a stock control and warehouse grid optimisation model: Work closely with the Warehouse Management tech leader and GM of fulfilment hubs to control stock movements within the warehouses and execute against agreed cost saving goals.
- Own our Service level improvement program: creating value by ensuring a class leading fulfilment service at a reasonable cost.
- Build and manage reporting: Build from the ground up, together with existing EVRi data teams create and manage a suite of reports to enable tight management of operational and client facing metrics, holding owners to account for plans and improvements.
- Own our customer services proposition: including working with a 3PL, our existing customer service function and our account management function to develop world class query resolution and customer solution management program.
- Build and/or improve our Value Adding Service strategy, including but not limited to: Returns, international inbound, Kitting, large and light.
Requirements
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
- Proven track record of delivering projects within scope, time, budget, and quality.
- Project Management experience in a related industry.
- Business case decision-making, complex problem-solving capabilities, and attention to detail.
- Strong data analysis skills - Ability to produce, interpret and draw conclusions from data.
- Technical Expertise – knowledge of SQL or equivalent.
- Excellent computer literacy (Access, Excel, PowerPoint, Outlook, and Word); Strong Communication & interpersonal skills.
- Proficiency in Analytical tools, such as Data-warehouse tables; SQL / Power BI.
About Evri
We are Evri, a leading provider of delivery experiences for everyone, everywhere. We are committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
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