Medical Secretary

6 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time
Job Description:

The University Hospitals Bristol NHS Foundation Trust is seeking an experienced Administrative Assistant to provide support to the Children and Young People's Gender Service (South West) at Bristol Royal Hospital for Children.

This role requires a highly organized individual with excellent communication skills, who can work effectively in a busy team environment. The successful candidate will have a good working knowledge of Microsoft Office 365 software and audio typing/dictation software.

Main Responsibilities:

  • To act as a point of contact for queries from clinical and non-clinical staff
  • To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary
  • To communicate effectively with patients, relatives, and carers, providing polite and empathetic responses at all times
  • To escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate

Requirements:

  • Educated to GCSE level, grade C or above, in English Language and Maths
  • Qualified in word processing or audio typing
  • Business and Administration Level 3 NVQ or equivalent experience
  • Excellent communication and interpersonal skills
  • Able to work under pressure and meet deadlines whilst maintaining accuracy

We offer a competitive salary of £22,500 - £30,451 per annum, depending on experience, plus a range of benefits including access to training and development opportunities.



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