Project Manager, Client Success Expert

3 weeks ago

London, Greater London, United Kingdom Guidepoint Full time

At Guidepoint, we are seeking a skilled Project Manager to join our Client Success team. As a key member of our team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Key Responsibilities:

  • Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
  • Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
  • Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
  • Work closely with the Business Development teams to optimize your clients' use of Guidepoint's services
  • Work with other Project Managers on the team to provide industry guidance for projects

Requirements:

  • Bachelor's or master's degree
  • 4+ years of client-facing or account management experience
  • Previous experience managing a team
  • The right to work in the UK

What We Offer:

  • Competitive compensation
  • Private health insurance
  • Entrepreneurial environment, autonomy, and fast decisions
  • International exposure to the global Guidepoint service teams
  • Casual work environment
  • Summer and winter team events

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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