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Guest Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Lincoln. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work closely with the Guest Service Manager to achieve hotel targets and objectives, including guest satisfaction and loyalty.
- Develop and maintain relationships with repeat guests, priority members, and VIPs, ensuring they receive personalized recognition and appreciation.
- Follow standard operating procedures to ensure consistent hospitality and high-quality service standards.
- Maintain a high level of product and service knowledge about all IHG hotels in the region, promoting the hotel, products, and services to guests.
As a Guest Service Assistant at Holiday Inn Lincoln, you will enjoy a range of benefits, including:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across major retailers, restaurants, and events
- Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while staying in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
To be successful in this role, you will need:
- Previous experience in a fast-paced, customer-facing role
- Passion for outstanding customer service
- Ability to anticipate guests' needs and provide personalized solutions
- Comfortable using a range of technology, including MS Office
A member of our hotel team will be in touch to book a 15-minute chat to discuss the role in more detail and answer any questions you may have. If successful, you will meet with the Business Excellence Manager/Guest Service Manager to further discuss your application.
