Social Care Direct Advisor

1 week ago


Chelmsford, Essex, United Kingdom Essex County Council Full time
Job Title: Social Care Direct Advisor

We are seeking a highly motivated and organized individual to join our team as a Social Care Direct Advisor. As a key member of our Emergency Duty Service, you will play a vital role in providing essential support to vulnerable adults and children in Essex.

About the Role:

This is a part-time opportunity offering 28 hours per week, based at our offices in Chelmsford. You will be working evenings, nights, and weekends, including bank holidays, on a rota basis. We offer a competitive salary, including a basic salary and a guaranteed additional out-of-hours allowance.

Key Responsibilities:
  • Respond to enquiries and requests from service users, providing accurate and up-to-date information and advice on Social Care policies and services.
  • Identify and respond to urgent or critical situations, passing referrals to EDS Social Workers as necessary.
  • Provide information and advice to callers on eligibility criteria and services provided by other statutory, private, and voluntary agencies.
  • Record information accurately and enter it onto the appropriate database to ensure records are properly maintained.
  • Capture data required for performance indicators in the correct format or style.
Requirements:
  • GCSE level or equivalent by experience.
  • Excellent typing and office-based skills.
  • Experience of working under pressure in a busy office environment.
  • A working knowledge of standard ICT software and systems, particularly MS Word and Excel.
Why Essex?

Essex County Council is proud to be a Disability Confident Leader and committed to safeguarding and promoting the welfare of children and vulnerable adults. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.



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