Service Delivery Manager
3 days ago
About D.M Limited
We are a family-owned business with over 60 years of experience in the retail motor industry. We have grown to become one of the top 100 car dealerships in the country, with a strong focus on customer satisfaction and staff development.
Competitive Salary Package
A competitive salary of £35,000 per annum, with an opportunity to earn up to £45,000 in overtime payments. Additionally, we offer 22 days annual leave, increasing with length of service, and preferential rates for servicing and repairs on personal vehicles.Job Description:
We are seeking an experienced customer-focused Service Manager to lead our quality team in a busy department. The successful candidate will be responsible for organizing service activities to ensure efficient and profitable operation, managing a team of up to 18 including Service Technicians, Apprentices, Workshop Controller, Service Advisors, and Valetor/Driver. Key responsibilities include dealing with customer issues and complaints, monitoring and working towards monthly, quarterly, and annual targets to maximize profitability, and marketing and selling service plans and warranties.Requirements:
An experienced Service Manager with a strong technical understanding and current or recent experience at Management level within the retail motor industry is required. Excellent people management and communication skills are essential, as well as the ability to demonstrate a good level of people management and hold monthly reviews with all team members. Monday to Friday working hours are 8am to 6pm, with one in three Saturdays.-
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