IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time
System Implementation Specialist

Candidates will be the first line of IT support contact, providing technical support by troubleshooting all IT systems for clients and office employees.

Key Responsibilities:
  • Administration and setup of Office 365 (Exchange, Azure, Sharepoint)
  • Password resets and user guidance
  • Installation and setup of software (Kernel, and other apps on IPads)
  • Maintaining documentation for support and learning purposes
  • Following the joiner / leaver process with HR and other departments
  • Supporting IT backup and investigation procedures, including recovery and event logs
  • Configuring IT assets such as laptops and tablets
  • Adapting or creating procedures based on experience with users
  • Escalation of issues to the manager
  • Troubleshooting TPEs payment devices used at the bars
  • Knowledge sharing and learning
  • Maintaining inventory and tools
Preferred Skills:
  • Monitoring tools such as Zabbix or GLPI
  • DMS tools such as Box and Sharepoint
  • MDM tools such as Airwatch / Intune
  • Remote desktop tools such as Teamviewer / Ninja
  • ITSM tools such as Jira, Servicenow
  • Airwatch / WorkspaceOne Console - iPad Fleet Management
  • Trello - Project Management
  • AD tools - Azure, Microsoft Office 365 Admin portal
Bonus:
  • Business and operational foundation / experience
  • Able to travel freely across the EU
Personal Qualities:
  • Great interpersonal skills
  • Team player
  • Resilient
  • Perseverant
  • Consistent
  • Rigorous
  • Problem-solving and technical orientated
  • Customer care approach
  • Proactive

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


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