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Technical Service Specialist

2 months ago

Castle Donington, Leicestershire, United Kingdom Ricoh Full time
Job Summary

We are seeking a skilled Field Service Technician to provide technical support to our customers, ensuring they receive a satisfactory service in line with agreed service level agreements.

Key Responsibilities
  • Provide technical service to customers, including installation, maintenance, and repair of our flagship products.
  • Maximise revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
  • Manage and control vehicle/site stock to improve first-time fix levels to customers and minimise stock losses and product downtime.
  • Work on a rotating shift pattern, including days, evenings, and weekends, including bank holidays.
  • Work well within a close team environment, including the customer.
  • Work under pressure to agreed timescales.
Requirements
  • Excellent knowledge of electrical/mechanical engineering.
  • Experience with high-end Commercial Print customers.
  • Experience with high-end Cutsheet products and/or Ink Jet based solutions.
  • Good product knowledge, including pre/post equipment.
  • Proven fault-finding technique.
  • IT literate.
  • Excellent interpersonal and customer handling skills.
  • Excellent knowledge of Company Service procedures.
What We Offer
  • A competitive package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, and additional holiday purchase scheme.
  • An opportunity to join a global company.