IT Support Specialist

1 day ago


Solihull, Solihull, United Kingdom Colossus Recruitment Full time

Colossus Recruitment is seeking a skilled IT Support Specialist to join our team. As a Software Support Engineer, you will provide technical assistance for cutting-edge software solutions.

The estimated salary for this role is $65,000 - $80,000 per annum.

You will be responsible for:

  • Technical Support & Troubleshooting:
    • Provide first and second-line support, resolving customer issues related to software installation, configuration, and use.
    • Diagnose, analyze, and resolve software issues across multiple applications.
    • Log issues with detailed reproduction steps and collaborate with development teams for resolution.
    • Respond to support requests via phone, email, and ticketing systems, ensuring timely and effective solutions.
  • Customer Engagement:
    • Deliver exceptional customer service with clear, friendly communication.
    • Proactively manage follow-ups, keeping users informed throughout the resolution process.

This is an ideal opportunity for someone who thrives in a customer-focused environment and has 2+ years of IT support experience. You will work on troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product.

We are looking for someone who is passionate about IT, a problem-solver, and loves working with people. If you have excellent analytical skills and can communicate effectively, we want to hear from you.



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