Retail Excellence Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Tom Ford Full time

At Tom Ford, we're seeking an inspirational and energetic leader to play a key role in driving sales, customer service, and operational success. As Assistant Business Manager, you'll be accountable for the smooth running of our boutique and ensuring all team members are aligned on the counter and Brand vision.

We're committed to providing a luxury experience every day. In this role, your team will create a memorable in-store experience that sets us apart from the competition. You'll also oversee the store's daily operations, managing inventory, cash reconciliation, and other retail functions.

The right candidate will have a proven track record of success in retail leadership roles, preferably within the beauty industry. They'll possess excellent customer service skills, experience in creating in-store events, and a drive to achieve sales targets. Proficiency in Microsoft Office is also essential.

A competitive industry salary of $60,000-$80,000 per annum reflects our commitment to rewarding exceptional talent. Our benefits package includes commission eligibility, annual leave & family leave, product discount, mental health wellbeing initiatives, and exclusive discounts through our benefits platform. We also offer extensive training & development opportunities to support your growth.

About you

  • You'll have a passion for coaching others to reach their full potential, with experience in mentoring and developing team members.
  • You'll be able to provide inspirational, authentic, and personalized customer service, creating a loyal client base.
  • You'll have experience in creating and executing in-store events that drive engagement and sales.
  • You'll be flexible, available to work across various days and hours, and willing to discuss your availability further with the hiring manager.


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