IT Support Manager

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

Salary: £50,000 - £60,000 per annum

About the Role

This position offers a unique opportunity to join our team as an IT Support Manager. As part of the Application Support function, you will be responsible for managing and evolving our support processes to ensure efficient resolution times.

The ideal candidate will have previous experience in managing a team of Support Analysts, with a proven track record of demonstrating team performance through accurate MI reporting and KPIs.

In addition, they should have experience querying and analyzing data to determine product health and trends, as well as supporting complex enterprise environments within Windows and SQL Server environments.

Key Responsibilities
  • Manage and evolve support processes to ensure efficient resolution times
  • Lead a team of Support Analysts to achieve high levels of customer satisfaction
  • Analyze data to identify opportunities for product improvements and enhancements
  • Collaborate with Product and Engineering functions to prioritize work items for the engineering backlog
Requirements
  • Previous experience of managing a team of Support Analysts
  • Proven experience of demonstrating team performance through accurate MI reporting and KPIs
  • Experience querying and analyzing data to determine product health and trends
  • Experience supporting complex enterprise environments within Windows and SQL Server environments


  • Welwyn Garden City, Hertfordshire, United Kingdom This is an IT support group Full time

    About UsTesco Mobile is a unique joint venture between VMO2 and Tesco, launched in 2003. We have over 5 million customers and are award-winning, with a can-do attitude and agile methodologies.We celebrate diversity, recognizing its value in helping us care for human connection and drive growth through teamwork.Our goal is to deliver exceptional customer...


  • Welwyn Garden City, Hertfordshire, United Kingdom Be-IT Ltd Full time

    Job DescriptionBe-IT Ltd is recruiting a Management Accountant to join their finance team at their Head Office in Welwyn Garden City.This role is suitable for a qualified accountant looking to grow their career in a dynamic and supportive environment.Main ResponsibilitiesUpdate and maintain the fixed asset register.Perform monthly balance sheet...


  • Welwyn Garden City, Hertfordshire, United Kingdom This is an IT support group Full time

    The Role:This Campaign Executive position is part of the Tesco Mobile team, based in Slough and Welwyn Garden City.You will support the planning, execution, and optimization of multi-channel campaigns, utilizing data to enhance customer experience and drive business outcomes.Your Key Responsibilities:End-to-end campaign management: scoping, briefing, content...


  • Welwyn Garden City, Hertfordshire, United Kingdom Look Ahead Care Support and Housing Full time

    About the RoleThis is a challenging yet rewarding role, requiring a high level of resilience and creativity. As a Behavioural Support Worker, you will work closely with the customer to develop their independent living skills, manage anxieties, and communicate their wants and needs effectively.Support the customer to lead a full and active life, trying new...


  • Welwyn Garden City, Hertfordshire, United Kingdom Look Ahead Care Support and Housing Full time

    We are looking for a highly skilled and experienced Support Worker Specialist to provide support to an individual with Autism/Challenging Behaviour/learning disabilities in Welwyn Garden City.The ideal candidate will have at least two years of experience working with vulnerable individuals, possess excellent communication and interpersonal skills, and be...


  • Welwyn Garden City, Hertfordshire, United Kingdom Look Ahead Care Support and Housing Full time

    Job OverviewWe are seeking a skilled and compassionate Specialist Behaviour Support Worker to join our team at Look Ahead Care & Support in Hertfordshire. As a specialist support worker, you will play a vital role in supporting individuals with learning disabilities and behavioural needs to live fulfilling lives.The ideal candidate will possess excellent...


  • Welwyn Garden City, Hertfordshire, United Kingdom Look Ahead Care Support and Housing Full time

    About the RoleWe are looking for a highly motivated and empathetic Support Worker Specialist to join our team at Look Ahead Care & Support in Hertfordshire. As a support worker, you will be responsible for providing high-quality care and support to individuals with complex needs.The successful candidate will possess excellent communication skills, be able to...


  • Welwyn Garden City, Hertfordshire, United Kingdom This is an IT support group Full time

    About the Role:This role is an exciting opportunity to join the Tesco Mobile team as a Campaign Executive.You will work closely with cross-functional teams to plan, execute, and optimize multi-channel campaigns, driving business outcomes and enhancing customer experience.Your Key Responsibilities:Campaign planning and execution: developing and implementing...


  • Welwyn Garden City, Hertfordshire, United Kingdom This is an IT support group Full time

    About the JobWe are seeking an experienced Digital Marketing Executive to join our team. As a key member of our digital marketing department, you will be responsible for developing and executing multi-channel CRM campaigns that drive business outcomes.The ideal candidate will have a strong understanding of CRM principles and strategies, as well as experience...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job DescriptionPayPoint Group is seeking an experienced Technical Support Manager to lead our Application Support function. The ideal candidate will have a proven track record of managing teams, driving efficiency, and reducing resolution times.About the RoleThis position will be responsible for the support processes and practices adopted by the team, as...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint plc Full time

    About the Role: Salary£45,000 - £55,000 per annumThe role of Finance IT Support Manager involves providing support and maintenance for third-party finance-specific systems, including banking applications and accounting packages.


  • Welwyn Garden City, Hertfordshire, United Kingdom Be-IT Ltd Full time

    Job OverviewBe-IT Ltd is seeking an experienced Management Accountant to join their accounts team at their Head Office in Welwyn Garden City.This role is ideal for an ACCA, ACA, or CIMA finalist or professional-level candidate looking to grow their career in a supportive and collaborative environment.Key ResponsibilitiesMaintain and update the fixed asset...


  • Welwyn Garden City, Hertfordshire, United Kingdom Be-IT Ltd Full time

    Be-IT Ltd is seeking a highly skilled Management Accountant to join their team in Welwyn Garden City. The ideal candidate will possess ACCA, ACA, or CIMA finalist or professional-level qualification and proficiency in Excel with strong analytical skills.The successful applicant will be responsible for maintaining and updating the fixed asset register,...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    **Job Title:** Retail Hub Support ManagerWe are seeking a skilled Retail Hub Support Manager to join our team at PayPoint Group. As a key member of our Retail Service Hub, you will be responsible for delivering exceptional customer service and supporting a team of customer-facing advisors.**Key Responsibilities**Develop and implement effective people systems...


  • Welwyn Garden City, Hertfordshire, United Kingdom Be-IT Ltd Full time

    We are looking for an experienced Management Accountant to join our team at Be-IT Ltd in Welwyn Garden City. The successful candidate will have previous accounting experience in the construction industry and knowledge of COINS software.The key responsibilities of this role include maintaining and updating the fixed asset register, performing monthly balance...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Key Responsibilities:• Ensure compliance and operation within all company controls and security standards• Assist with projects and infrastructure delivery• Drive automation of infrastructure tasks• Identify improvements to existing processes• Service improvement through best practice and new technologiesRequirements:• Proven production support...


  • Welwyn Garden City, Hertfordshire, United Kingdom Tesco Partners Full time

    Tesco Partners is looking for a Senior Project Manager to join their Business Support team. As a key member of the team, you will be responsible for leading projects and programmes of work across different areas within Business Support. Your primary goal will be to ensure that all projects are delivered on time, within budget, and to the required quality...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at PayPoint Group. In this role, you will be responsible for collecting and reporting metrics to help the business make informed decisions.About the RoleYou will collect and compile metrics from timesheet systems and internal departmental KPIs.Prepare...

  • Support Specialist

    2 weeks ago


    Welwyn Garden City, Hertfordshire, United Kingdom SENDhelp Limited Full time

    At SENDhelp Limited, we are seeking a dedicated and compassionate Support Specialist to join our team in Welwyn Garden City.The Role:Provide tailored support to students with additional Special Educational Needs and Disabilities (SEND) requirements.Collaborate with teachers to ensure classrooms are adequately prepared for lessons.Develop strategies to manage...

  • Support Specialist

    3 months ago


    Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Role at beBee ProfessionalsWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in the UK. This role is crucial for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure timely...