IT Support Manager
1 month ago
Salary: £50,000 - £60,000 per annum
About the RoleThis position offers a unique opportunity to join our team as an IT Support Manager. As part of the Application Support function, you will be responsible for managing and evolving our support processes to ensure efficient resolution times.
The ideal candidate will have previous experience in managing a team of Support Analysts, with a proven track record of demonstrating team performance through accurate MI reporting and KPIs.
In addition, they should have experience querying and analyzing data to determine product health and trends, as well as supporting complex enterprise environments within Windows and SQL Server environments.
Key Responsibilities- Manage and evolve support processes to ensure efficient resolution times
- Lead a team of Support Analysts to achieve high levels of customer satisfaction
- Analyze data to identify opportunities for product improvements and enhancements
- Collaborate with Product and Engineering functions to prioritize work items for the engineering backlog
- Previous experience of managing a team of Support Analysts
- Proven experience of demonstrating team performance through accurate MI reporting and KPIs
- Experience querying and analyzing data to determine product health and trends
- Experience supporting complex enterprise environments within Windows and SQL Server environments
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