Retail Hub Support Manager
5 days ago
**Job Title:** Retail Hub Support Manager
We are seeking a skilled Retail Hub Support Manager to join our team at PayPoint Group. As a key member of our Retail Service Hub, you will be responsible for delivering exceptional customer service and supporting a team of customer-facing advisors.
**Key Responsibilities**
- Develop and implement effective people systems and processes to deliver excellent customer service.
- Lead and motivate a team of customer-facing advisors to achieve business goals and objectives.
- Set challenging but achievable KPIs and monitor performance to ensure continuous improvement.
- Coach and develop team members through feedback and regular one-to-one meetings.
- Manage the welfare of team members, including sickness, holidays, and absence.
- Provide second-line support for customer complaints and escalations.
**Requirements**
- Proven experience in a management or leadership role, preferably in a customer-facing environment.
- Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement.
- Excellent communication and interpersonal skills, with the ability to influence and motivate others.
- Competent user of Microsoft Excel and other modern office systems.
- Resilient under pressure and adaptable to change.
**Working Arrangements**
- Monday to Friday, 09:00 to 17:00, with an unpaid lunch break and two paid breaks per day.
- On-call rota for out-of-hours work, with a minimum of two days working from the office and up to three days working from home.
**Salary:** £48,000 - £58,000 per annum, depending on experience. This is a competitive salary based on industry standards and takes into account the level of responsibility and expertise required for this role.
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