Digital Customer Experience Manager
1 month ago
**Job Title:** Digital Customer Experience Manager
**Estimated Salary:** £36,500 - 12 month Fixed Term Contract
We are seeking an experienced team leader to oversee the development and implementation of our digital customer engagement strategy. As a Digital Customer Experience Manager, you will lead a team of professionals in creating and maintaining high-quality digital solutions that deliver exceptional customer experiences.
The ideal candidate will have a proven track record in managing teams, developing digital content, and driving innovation. You will be responsible for motivating and training team members, overseeing updates to the training portal, and utilising data insights to evaluate team performance and identify areas for improvement.
In this highly rewarding role, you will have the opportunity to make a real difference to the customer journey, streamline support services, and contribute to the growth and success of the Mixxos Group.
**Key Responsibilities:
- Lead and develop a team of professionals to build skills in creating, maintaining, and enhancing company digital solutions
- Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels
- Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use
- Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes
**Essential Skills:
- Strong people management and leadership skills
- Demonstrable track record in content creation & reviewing digital content
- Training and presentation skills
- Strong self and team motivator with proven ability to meet project deadlines
**Benefits:
- Opportunity to work with a prestigious employer
- Hybrid working arrangements
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan
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