Digital Customer Experience Manager

1 month ago


Bletchley, Milton Keynes, United Kingdom Mixxos Group Full time

**Job Title:** Digital Customer Experience Manager

**Estimated Salary:** £36,500 - 12 month Fixed Term Contract

We are seeking an experienced team leader to oversee the development and implementation of our digital customer engagement strategy. As a Digital Customer Experience Manager, you will lead a team of professionals in creating and maintaining high-quality digital solutions that deliver exceptional customer experiences.

The ideal candidate will have a proven track record in managing teams, developing digital content, and driving innovation. You will be responsible for motivating and training team members, overseeing updates to the training portal, and utilising data insights to evaluate team performance and identify areas for improvement.

In this highly rewarding role, you will have the opportunity to make a real difference to the customer journey, streamline support services, and contribute to the growth and success of the Mixxos Group.

**Key Responsibilities:

  • Lead and develop a team of professionals to build skills in creating, maintaining, and enhancing company digital solutions
  • Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels
  • Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use
  • Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes

**Essential Skills:

  • Strong people management and leadership skills
  • Demonstrable track record in content creation & reviewing digital content
  • Training and presentation skills
  • Strong self and team motivator with proven ability to meet project deadlines

**Benefits:

  • Opportunity to work with a prestigious employer
  • Hybrid working arrangements
  • A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan


  • Bletchley, Milton Keynes, United Kingdom Motorsport-Total GmbH Full time

    Job Description SummaryAllen Motor Group is seeking an experienced Aftersales Adviser to join their team in Rugby. The successful candidate will be responsible for providing exceptional customer service, updating customers on their vehicle's status, and ensuring accurate recording of information.You will work closely with the Aftersales Manager to achieve...


  • Bletchley, Milton Keynes, United Kingdom Connexa Technology Limited Full time

    Job Title:Digital Transformation Project ManagerAbout the Role:We are seeking an experienced Digital Transformation Project Manager to join our team in Milton Keynes. As a key member of our Agile team, you will be involved in digital transformation projects across various industries, contributing to critical initiatives with local Gov, Military, Defence, and...


  • Bletchley, Milton Keynes, United Kingdom BeTechnology Group Full time

    We are seeking a skilled Ecommerce Marketing Manager to join the BeTechnology Group in Milton Keynes. This is an excellent opportunity for individuals passionate about driving website growth, enhancing ROI, and developing targeted digital campaigns.Main ResponsibilitiesEcommerce Growth:Manage and optimize multiple ecommerce websites using platforms like...


  • Bletchley, Milton Keynes, United Kingdom Wild Recruitment Full time

    Job Title: Digital Transformation LeadThis is a senior leadership role within Wild Recruitment, responsible for driving digital transformation and enhancing user experiences.We are seeking a highly skilled and experienced professional to lead our digital transformation journey, establish a reputation for high-quality service, and enhance user engagement.Lead...


  • Bletchley, Milton Keynes, United Kingdom In Technology Group Full time

    Digital Art SpecialistWe are seeking a highly skilled Digital Art Specialist to join In Technology Group in Milton Keynes.The ideal candidate will have expertise in creating visually appealing and effective designs that drive engagement and business growth.Key Responsibilities:Design and produce digital assets, including marketing materials, social media...


  • Bletchley, Milton Keynes, United Kingdom Places for People Full time

    About the RoleWe are seeking a highly skilled Salesforce Engineering Manager to join our team at Places for People. As a key member of our IT function, you will play a crucial role in building and developing high-performing engineering teams who deliver and continuously improve our digitization technology capabilities.The ideal candidate will have a proven...


  • Bletchley, Milton Keynes, United Kingdom Reed Specialist Recruitment Full time

    About the RoleAs a Digital Marketing Lead, you will be responsible for leading day-to-day marketing activities aligned with strategic goals. Your role will involve planning and executing marketing strategies to generate leads.Collaborate with Sales and Marketing Director to develop marketing and brand strategy.Develop and execute social media strategy using...


  • Bletchley, Milton Keynes, United Kingdom CBRE Local UK Full time

    We are seeking an experienced Workplace Experience Manager to join our team at CBRE Local UK. As a key member of our facilities management team, you will play a critical role in ensuring the smooth operation of our workplaces. Your main responsibilities will include managing the day-to-day operations of our facilities, overseeing the maintenance and upkeep...


  • Bletchley, Milton Keynes, United Kingdom Triad Full time

    Role OverviewThis position involves leading the deployment of technology solutions in prisons across England. As a Digital Infrastructure Project Manager, you will be responsible for managing multiple tasks and priorities simultaneously to ensure the successful delivery of site deployments.About the RoleSuitable candidates must have active Security Clearance...


  • Bletchley, Milton Keynes, United Kingdom In Technology Group Full time

    Digital Marketing ExecutiveLocated in Milton Keynes, this Digital Marketing Executive role offers a competitive salary of approximately £30,000 - £40,000 per annum, depending on experience.About the RoleWe are seeking a skilled Digital Marketing Executive to join our team at In Technology Group. As a key member of our marketing department, you will be...


  • Bletchley, Milton Keynes, United Kingdom Wild Recruitment Full time

    Job Description:We are seeking a Multichannel Support Manager to join our team at Wild Recruitment.This role is responsible for managing and overseeing multiple channels of customer support, including digital support and training tools.Manage and oversee multiple channels of customer support.Develop and implement a digital content strategy that aligns with...


  • Bletchley, Milton Keynes, United Kingdom Connexa Technology Limited Full time

    As a seasoned Digital Transformation Project Lead at Connexa Technology Limited, you will play a pivotal role in delivering impactful projects across Europe.The successful candidate will be involved in key aspects of a major public sector software deployment supporting a project of national significance. This position involves working both on-site and...


  • Bletchley, Milton Keynes, United Kingdom The Sales Recruitment Network Full time

    About The Sales Recruitment NetworkWe are working with a leading Compliance Body to expand their Marketing Team. This exciting opportunity has arisen for a skilled Digital Content Strategist to join our team.The successful candidate will have the following skills and experience:Exceptional copywriting skills with proven experience in a professional...


  • Bletchley, Milton Keynes, United Kingdom Connexa Technology Limited Full time

    At Connexa Technology Limited, we are currently seeking an experienced Technical Program Manager to oversee the delivery of software projects in the public sector.The successful candidate will be involved in key aspects of a major public sector software deployment, supporting a project of national significance. This role involves working both on-site and...


  • Bletchley, Milton Keynes, United Kingdom Kingdom People Full time

    At Kingdom People, we are embarking on a major AI-led programme of works. We seek an experienced Digital Transformation Leader to spearhead this initiative.The ideal candidate will have a minimum of 5 years as a TOGAF certified Enterprise Architect and possess solid experience with Trading Systems, Large Language Models, and AI.This is a unique opportunity...


  • Bletchley, Milton Keynes, United Kingdom In Technology Group Full time

    In Technology Group, a leading Software company, is seeking an experienced Senior Digital Marketing Specialist to join their team in Milton Keynes. This hybrid role offers the perfect balance of flexibility and career growth.The successful candidate will have at least 12 months of hands-on marketing experience and a strong understanding of performance...


  • Bletchley, Milton Keynes, United Kingdom Aspurian Ltd Full time

    Aspurian Ltd is a pioneering software development company dedicated to creating transformative solutions. We are seeking a highly skilled Digital Media Specialist to join our marketing team.About UsWe specialise in building innovative software solutions that empower businesses and users worldwide. Our team of innovators, problem-solvers, and tech enthusiasts...


  • Bletchley, Milton Keynes, United Kingdom In Technology Group Full time

    Discover a fulfilling career opportunity as a Digital Marketing Specialist with In Technology Group in Milton Keynes. We are seeking an enthusiastic and experienced individual to support our marketing team.Estimated Salary: 25,000 - 30,000 per annumThe ideal candidate will have at least one year of digital marketing experience, a relevant degree, and skills...


  • Bletchley, Milton Keynes, United Kingdom CV Library Full time

    CV Library is currently seeking a Digital Transformation Lead to spearhead a major AI-led programme of works. The successful candidate will have a minimum of 5 years' experience as a TOGAF certified Enterprise Architect.Job DescriptionThe ideal candidate will possess a deep understanding of Trading Systems, Artificial Intelligence, and Large Models,...


  • Bletchley, Milton Keynes, United Kingdom Supply Desk Full time

    Supply Desk is seeking an experienced Digital Technology Specialist to join their team as an ICT Teacher in Milton Keynes. The ideal candidate will have a strong background in ICT with a solid grasp of the KS3-5 curriculum.About the RoleThis is a full-time, long-term contract position that offers a competitive salary based on experience and qualifications....