Bureau Manager

3 weeks ago

Harlow, Essex, United Kingdom Travelex Full time

Job Title: Bureau Manager - Tesco Travel Money Epping - Part Time

Job Summary:

We are seeking a highly motivated and experienced Bureau Manager to join our team at Tesco Travel Money Epping. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring they deliver exceptional customer service and achieve sales targets.

Key Responsibilities:

  • Manage a team of Travel Service Partners to deliver exceptional customer service and achieve sales targets
  • Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability
  • Focus on customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engage with customers to process all foreign exchange transactions accurately and efficiently
  • Deliver on key performance goals both procedural, operational, and customer-focused
  • Utilize your keen eye for detail to process daily online FX requests and deliveries
  • Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency

Requirements:

  • A passion for leading and galvanizing dynamic and diverse teams to deliver on targets and business objectives
  • Great communication and motivational skills, with the ability to build relationships and understand people's needs
  • Excellent customer service skills, with a focus on delivering exceptional service in every interaction
  • A desire to succeed and make a difference in the business

About Travelex:

We are one of the market-leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

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