Bureau Manager

4 weeks ago

Harlow, Essex, United Kingdom Travelex Full time

Job Title: Bureau Manager

Job Type: Permanent

Hours per week: 24 hours

Salary: £16,972 (plus location allowance)

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

  • A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
  • A wide range of employee discounts provided by Bravo Benefit
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets
  • Pension with a great Pension Provider – Scottish Widows.

About the Role:

As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience.

Key Responsibilities:

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

What We're Looking For:

We're looking for a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team. You'll have a passion for leading, great communication and motivational skills, and a desire to succeed. You'll be able to deliver exceptional customer service, work well under pressure, and be able to adapt to changing situations.

Interview Process:

Our interview process typically involves a screening call, an online interview, and a face-to-face interview at the Bureau. We'll be looking for evidence of your leadership skills, customer service experience, and ability to work well under pressure.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

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