Customer Service Representative

1 week ago


Beddington North, Greater London, United Kingdom Berry Recruitment Full time
Job Title: Call Centre Advisor

Job Summary:
    We are seeking a skilled Call Centre Advisor to join our team at Berry Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through digital systems.

Key Responsibilities:
    * Respond to customer inquiries via digital platforms, including Zendesk, Shopify, and Chat Box
    * Utilize knowledge of Warehouse management systems, People Vox, to resolve issues
    * Manage and respond to Instagram direct messages
    * Sort and resolve delivery issues, including wrong or damaged items
    * Achieve daily KPIs for customer email and message completion

Benefits:
    * Access to GP helpline service
    * Online Health assessment service
    * Access to advice/support services
    * Access to money-saving offers
    * Discounted gym memberships
    * Recommend a friend and receive a £100 voucher

Requirements:
    If you believe you have the skills and experience required for this role, please apply with your updated CV.

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