Customer Service Representative
1 week ago
Job Summary:
We are seeking a skilled Call Centre Advisor to join our team at Berry Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through digital systems.
Key Responsibilities:
* Respond to customer inquiries via digital platforms, including Zendesk, Shopify, and Chat Box
* Utilize knowledge of Warehouse management systems, People Vox, to resolve issues
* Manage and respond to Instagram direct messages
* Sort and resolve delivery issues, including wrong or damaged items
* Achieve daily KPIs for customer email and message completion
Benefits:
* Access to GP helpline service
* Online Health assessment service
* Access to advice/support services
* Access to money-saving offers
* Discounted gym memberships
* Recommend a friend and receive a £100 voucher
Requirements:
If you believe you have the skills and experience required for this role, please apply with your updated CV.
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