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Account Manager
2 months ago
NRG is seeking a highly skilled Customer Account Manager to join our team. As a key member of our sales team, you will be responsible for managing a portfolio of key accounts and driving revenue growth through strategic customer relationship building, customer subscription management, and financial oversight.
Key Responsibilities:
- Develop and implement effective processes and procedures to enhance customer success and retention.
- Manage all aspects of customer subscription terms, financials, including billing, renewals, upgrades, downgrades, and cancellations.
- Collaborate with Finance and Sales teams to ensure seamless communication regarding customer accounts, revenue growth, and potential areas for financial optimization.
- Analyse financial and customer data to inform retention strategies and identify areas for revenue growth.
- Ensure compliance with all financial policies, administration, procedures related to customer accounts, subscriptions, and revenue management.
Requirements:
- Experience in a customer account management role within a B2B SaaS environment, ideally with a focus on subscription management and financial administration.
- Proficiency with financial software tools like Stripe, Excel, and other financial management platforms.
- Proven ability to develop and implement effective processes and procedures that enhance customer success and retention.
- Strong administrative and organisational skills.
- Excellent communication skills with the ability to navigate complex customer relationships, resolve financial issues, and ensure a high level of customer satisfaction.
Desired:
- Experience working in fast-paced, high-growth SaaS environments.
- Advanced experience with financial software tools and SaaS billing systems.
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of NRG. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply.
