Hospitality Team Member

3 days ago


Colchester, Essex, United Kingdom Lounge Full time
Role Overview

We are seeking a highly motivated and enthusiastic individual to join our Lounge team as a Hospitality Team Member.

This is a fantastic opportunity for someone looking to kick-start their career in hospitality, working closely with management and the entire team to deliver exceptional customer experiences.

About the Role

This full-time role involves working a range of shifts, including evenings, weekends, and bank holidays. You will be responsible for ensuring every customer leaves happy, which means providing excellent service, maintaining a clean and safe environment, and handling customer complaints in a professional manner.

You will also be involved in promoting our brand and products, sharing knowledge and passion with customers, and contributing to team success through collaboration and open communication.

Key Responsibilities
  • Deliver exceptional customer service, responding to customer queries and resolving issues promptly and professionally
  • Maintain a high level of product knowledge, advising customers on menu options and promotions
  • Work collaboratively with colleagues to achieve team targets and goals
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements

To succeed in this role, you will need:

  • A natural talent and passion for hospitality, combined with a friendly and approachable demeanor
  • The ability to work at pace, managing multiple tasks and responsibilities simultaneously
  • Excellent communication and interpersonal skills, with a focus on teamwork and collaboration
Benefits

We offer a competitive salary, estimated at £23,000 per annum, as well as a range of benefits including tips shared equally across the team, paid breaks, staff food on every shift, and 50% discount on food in all three brands from day one. You will also enjoy 28 days holiday (inclusive of Bank Holidays) pro rata, competitions and incentives, Christmas and Boxing Day off, and the best staff party - Loungefest.



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