Customer Service Ambassador for Squires Garden Centres
3 days ago
About the Role
We are seeking a charismatic Customer Service Ambassador to join our team at Squires Garden Centres. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and ensuring their experience is nothing short of outstanding.
Key Responsibilities
- To provide professional support to customers in a fast-paced restaurant environment, handling queries efficiently and effectively.
- To work closely with the Restaurant Manager to ensure business success, maintaining excellent standards of hygiene and housekeeping.
- To greet and assist customers, identify their needs, and take appropriate action to exceed their expectations.
Requirements
- A good friendly manner, essential for building strong relationships with customers.
- Good interpersonal skills, enabling effective communication with colleagues and management.
- A willingness to learn and adapt to changing situations, embracing new opportunities and challenges.
Benefits Package
- 50% employee discount in restaurants and 20% discount in garden centre (increasing to 25% after 2 years and 30% after 5 years).
- 5.6 weeks holiday (increasing to 6.2 weeks after 2 years and 6.6 weeks after 5 years).
- A non-contractual Christmas bonus, demonstrating our appreciation for your hard work and dedication.
- A Defined Contribution Pension Plan, providing a secure financial future.
- An attendance reward, granting an extra day's holiday after 1 year, recognising your commitment to the team.
- The Made A Difference Scheme, rewarding your efforts with a monthly prize.
- Learning & Development opportunities, helping you grow professionally and personally.
- Birthday early leave, allowing you to celebrate your special day in style.
- A £25 Squires gift voucher after 2 years, a token of our appreciation for your loyalty.
- The Cycle2work scheme, enabling you to purchase a bike or accessories at a reduced rate after 1 year.
- Child's first day at school leave, giving you time to cherish this precious moment after 1 year.
- RHS Membership or a Tree/Shrub after 1 year, supporting your love of gardening and nature.
- The Employee Assistance Programme (EAP) after 2 years, offering confidential support and guidance when needed.
- Free parking, making your daily commute more convenient and stress-free.
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