Quality Assurance Specialist Manager
4 days ago
About the Role
We are seeking an experienced Quality Assurance (QA) specialist to lead the QA team in driving improvements across the division. The ideal candidate will have a strong background in QA and be able to develop and maintain stakeholder relationships across the business.
Key Responsibilities
- Oversee the quality assurance process, ensuring it is effective, consistent, and compliant with regulatory requirements
- Develop and implement strategies to improve customer outcomes
- Manage a divisional team to oversee, coordinate, monitor, and provide MI on line 1 quality assurance monitoring reviews across Specialty Division and Specialty Claims
- Take ownership of any QA actions resulting from post-acquisition reviews and ensure that any compliance audit findings are implemented by business areas
Requirements
- Minimum 2 years' experience in a comparable team-leading role in a regulated environment
- Able to interpret management information (MI) and make recommendations
- Demonstrate ability to motivate and communicate with others at all levels
- Influential relationship skills at all levels and able to use these relationships to deliver service improvements
- Excellent communication and negotiation skills
What We Offer
PIB Group offers a competitive salary range of £60,000 - £80,000 per annum, death in service benefit of x4 salary, company pension scheme, generous maternity and paternity leave packages, and flexible benefits package allowing employees to add additional benefits to their overall package.
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