Infrastructure Team Manager

3 weeks ago


London, Greater London, United Kingdom T-Tech Full time

About the Role:

We are seeking a highly skilled and experienced Infrastructure Team Leader to join our team at T-Tech. As a key member of our infrastructure team, you will be responsible for leading a team of infrastructure engineers who provide support and management of clients' infrastructure environments.

Main Responsibilities:

  • Team Leadership: Support, coach and hold team members to account on their KPIs and development goals through monthly 1:1s and other methods as appropriate.
  • Process & Problem Management: Maintain best practice ITIL processes, making suggestions for improvement as needed and ensuring that all processes are carried out to ITIL standards.
  • Problem Resolution: Provide Tier 3-4 support for the Service Desk, diagnosing the cause of IT problems escalated by Service Desk Analysts to identify the most appropriate fix.

About T-Tech:

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.

Requirements:

  • Preferably degree educated in a relevant subject plus at least 1 MCP Server qualification.
  • ITIL 4 Certified.
  • Recent Microsoft (Office 365 and Azure), VMWARE or other Professional Certifications to show technical growth and learning.
  • A minimum of 5 years working in IT support in a Senior capacity at least one of which working for a service provider.

Benefits:

  • Competitive salary depending on your experience and skills.
  • 23 days' annual holiday plus public holidays plus your birthday.
  • Learning environment working alongside experts in the latest technologies.
  • Special focus on training and development.

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