IT Service Delivery Professional
3 weeks ago
Lynx Recruitment Ltd is working with a leading freight services organisation based in the Birmingham area to find a talented 2nd Line Service Desk Analyst to join their team.
This is an excellent opportunity to contribute to delivering remarkable customer service as part of the Service Desk team, acting as the primary point of contact for employees, customers, and business partners.
Key Responsibilities:
- Providing prompt and professional support for IT-related queries and issues
- Collaborating with internal stakeholders to resolve complex technical problems
- Maintaining accurate records of incidents and resolutions
The successful candidate will possess excellent communication skills, a strong understanding of IT systems, and the ability to work effectively in a fast-paced environment.
Essential Skills & Qualifications:
- Proficiency in Office365
- Familiarity with Intune
- Experience with Azure
- Knowledge of VMware
- Understanding of Active Directory
- Hardware management skills
- Proficiency in Windows
- Familiarity with MDM
- Understanding of SharePoint
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.
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Healthcare Transportation Professional
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Service Delivery Director
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Medical Logistics Specialist
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