Service Delivery Professional
3 weeks ago
Role Overview:
We are seeking an experienced Service Delivery Professional to join our team. The successful candidate will be responsible for building and maintaining strong customer relationships, improving services, and ensuring that all requirements of the contractual service obligations are met.
Key Responsibilities:
- Act as the primary service management contact for the customer.
- Create and own Service Improvement Plans (SIPs).
- Ensure all engagements drive the customer's experience in line with the customer contracted services, and manage customer expectations.
- Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified.
- Undertake the management and oversight of the Service Levels in accordance with the Service Level Agreement.
- Coordinate and execute monthly, quarterly, and annual Service Review Meetings, face-to-face and remotely, in accordance with the provisions of the Service Level Agreement and Service Schedule.
- Provide ongoing analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.
About Us:
We are OneAdvanced, one of the UK's largest providers of business software and services. Our mission is to power the world of work, serving 20,000+ global customers with an annual turnover of £330M+. We support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more.
What You Will Have:
- A minimum of 3 years' experience in a technical Service Delivery role.
- Expert knowledge of ITIL standards.
- Excellent business and relationship management skills.
- Commercially astute, with excellent customer-facing/customer service skills.
Benefits:
- An estimated salary range of £50,000 - £70,000 per annum, depending on experience.
- 25 days of annual leave, plus public holidays and the ability to buy additional days.
- An Employee Assistance Programme, including free advice, support, and confidential counselling available 24/7.
- Development programmes, including Future Managers and Leadership Training.
- A Performance Bonus scheme enabling you to reap the rewards of your success.
- A pension scheme with 5% matched contribution by the company.
- Income Protection Insurance providing support and assistance when needed most.
- Discounted parking with QPark.
- Performance & Talent, a technology platform for real-time feedback, conversations, and goals.
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