Client Service Ambassador

1 month ago


Oxford, Oxfordshire, United Kingdom Malmaison Full time
Job Overview

We are seeking an exceptional Client Service Ambassador to provide world-class customer service and front of house experience at Malmaison. As a key member of our team, you will be responsible for delivering outstanding service to our guests while driving and valeting duties.

About the Role

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Front of House Representative. You will be the first point of contact for our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Welcome guests and assist with luggage and parking
  • Deliver exceptional customer service with a big smile and set the tone for our guests' stay
  • Provide local knowledge and answer questions about the hotel's history and attractions in the area
  • Possess a full clean driving license for this role
Salary and Benefits

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits, including heavily discounted staff room rates at Malmaison and Frasers Hospitality, as well as fully funded apprenticeship programmes to support your career development.

About Us

Malmaison is a proud sponsor of The Brain Charity and offers an employee assistance programme with free, confidential advice available 24/7 to our employees and their families. Our sustainability goals include generating 100% of our electricity using renewable energy and recycling at least 70% of waste from our hotels.

Why Join Us?

At Malmaison, we value diversity and inclusion, and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you are a motivated and customer-focused individual who shares our values, we would love to hear from you



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