Dining Service Expert

3 weeks ago


London, Greater London, United Kingdom Bacchanalia Full time

At Bacchanalia, we are seeking an experienced and service-oriented individual to join our team as a Waiter. As a key member of our front-of-house team, you will be responsible for delivering an exceptional dining experience to our guests.

Key Responsibilities:

Guest Interaction:

Greet guests in a friendly and professional manner, ensuring they feel welcome and valued.

Take and relay accurate food and beverage orders to the kitchen and bar, maintaining a smooth and efficient service.

Provide detailed information about menu items, specials, and wine selections, making informed recommendations to enhance the dining experience.

Collaborate with kitchen and bar staff to maintain a seamless workflow, ensuring dishes are delivered promptly and to the highest standard.

Handle guest inquiries, concerns, and special requests with tact and professionalism, providing solutions or escalating issues as necessary.

Service Standards:

Upsell and promote our fine dining experience, highlighting the unique features and amenities that set us apart.

Maintain the highest standards of cleanliness and hygiene in the dining area, ensuring a safe and healthy environment for our guests.

Participate in ongoing training and development, staying up-to-date with the latest service trends and best practices.

Requirements:

Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment, with a strong track record of delivering exceptional service.

Exceptional customer service and communication skills, with the ability to work effectively in a fast-paced environment.

Knowledge of fine dining etiquette and service standards, with a passion for delivering an outstanding guest experience.

Ability to multitask and work as part of a team, with a flexible approach to working hours and shifts.

Benefits:

Generous discount off your bill, when dining in one of our restaurants across the Group.

Unrivalled opportunities for progression across the Group.

28 days holiday, increasing with length of service up to 5 extra days.

Recommend a friend scheme with great bonuses per individual referral.

Exclusive access to our discounts, including money off gym memberships, travel, online shopping, gadgets, and more.

Reward programmes, long service awards, and staff recognition and incentives.


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