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Student Services Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Unite Students Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Team Member. As a key member of our front of house team, you will be responsible for providing a warm and welcoming service to our students, ensuring that they feel valued and supported throughout their time with us.

Key Responsibilities
  • Provide a high level of customer service to students, responding to their queries and concerns in a professional and courteous manner.
  • Conduct flat viewings and inspections, providing students with information about our properties and answering any questions they may have.
  • Plan and run events for our students, including welcome parties and other social activities.
  • Work closely with other members of the team to ensure that our students receive a seamless and efficient service.
What We're Looking For
  • A caring and warm individual with a positive attitude and a passion for delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with students and colleagues alike.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A range of benefits to support your health and wellbeing, including a Healthcare Cash Plan and an Employee Assistance Programme.
  • Enhanced family leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
  • A range of other benefits, including an annual ShareSave scheme and an Employee Life Assurance policy.