Experienced Gaming Operations Manager Wanted

1 week ago


Birmingham, Birmingham, United Kingdom Grosvenor Casinos Full time
Gaming Operations Management Opportunity

About Us
We are Grosvenor Casinos, the leading casino operator in the UK. Our venues offer a premium gaming and leisure experience, committed to safer gambling practices. We strive to deliver exceptional entertainment for our customers while fostering a rewarding work environment for our team members.

Estimated Salary: £45,000 - £55,000 per annum

Job Overview
This exciting opportunity is for an experienced Gaming Operations Manager to join our Birmingham Hill Street casino team. As a key member of our management team, you will be responsible for overseeing the smooth operation of our gaming activities, ensuring seamless customer experiences, and maintaining a secure environment for our patrons.

Key Responsibilities
• Manage the Pit and other gaming areas to ensure optimal efficiency and customer satisfaction
• Supervise and support the gaming team to deliver exceptional customer service standards
• Implement procedures outlined in the Gaming Manual and maintain compliance with all relevant regulations
• Foster a positive and inclusive team culture, promoting continuous improvement and growth
• Monitor and address any security concerns or incidents promptly and effectively

Requirements
To succeed in this role, you should possess strong leadership skills, excellent communication abilities, and a deep understanding of gaming operations and customer service principles. A proven track record of managing teams and driving results in a fast-paced, dynamic environment is essential. Experience in a similar Inspector role or related field would be highly beneficial.

Additional Information
This role requires full flexibility and a commitment to ongoing professional development. If you are a motivated and ambitious individual looking to take your career to the next level in the gaming industry, we encourage you to apply.

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