Festive Retail Ambassador

1 week ago


Bracknell, Bracknell Forest, United Kingdom Jo Malone London Full time

We are seeking a highly motivated and enthusiastic Festive Retail Ambassador to join our Jo Malone London team at Fenwick in Bracknell. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a memorable shopping experience for our customers during the peak trading period.

Job Overview

Festive Retail Ambassadors play a crucial role in driving sales and ensuring our stores meet company standards during the busy festive season. You will work closely with the management team to achieve daily and weekly store targets, while maintaining high levels of customer satisfaction and staff morale.

About the Role

In this dynamic and fast-paced environment, you will:

  • Engage with customers to understand their needs and preferences, providing tailored recommendations and solutions to drive sales growth.
  • Work collaboratively as part of a team to achieve business objectives, supporting colleagues and contributing to a positive and inclusive store culture.
  • Be proactive in identifying opportunities to enhance the customer experience, suggesting innovative ideas to improve sales and profitability.
  • Maintain accurate records and reports, adhering to company policies and procedures.

Requirements

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A flexible approach to working hours, including weekends and evenings, to meet the demands of the peak trading period.
  • A can-do attitude, with a willingness to learn and adapt to new challenges and priorities.

Benefits

We offer a range of benefits to support your career development and wellbeing, including:

  • A competitive salary, estimated at £8-£10 per hour, based on your location and level of experience.
  • A 50% discount on products across our portfolio, giving you the opportunity to enjoy the amazing fragrances and skincare we have to offer.
  • Ongoing training and development opportunities to help you grow and succeed in your role.


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