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Credit Controller

2 months ago

Hounslow, Greater London, United Kingdom Marc Daniels Full time
About the Role

A great opportunity has arisen for an experienced Credit Controller to join a well-established company, Marc Daniels Specialist Recruitment Limited, for a 1-year contract. As a Credit Controller, you will be responsible for cash collection and achieving targets, reconciliation, query resolution, reporting, refunds, and reducing Days Sales Outstanding (DSO) and Bad Debt on your portfolio.

Key Responsibilities
  • Collection of fees for all companies using various collection methods.
  • Follow a set process agreed upon by the Head of Billing & Collections and Managing Director.
  • Work towards monthly group and individual cash targets.
  • Reducing any bad debt within your area.
  • Ability to work in multiple currencies chasing debt in various countries.
  • Reconciling various files and accounts.
  • Working with aged debtors, resolving queries.
  • Working closely with Adjusters, Insurers, and Brokers.
  • Maintain and issue monthly statements, including uploading invoices onto various portals.
  • Respond to client requests for information within a specific timeframe.
  • Seek assistance from adjustors to resolve any outstanding issues.
  • Process fees and reserves.
  • Create and maintain spreadsheets and reports to identify clients for collection.
  • Issuing Refunds in a timely fashion and ensuring that they are processed.
  • Keeping management informed of your progress, queries, or changes to client processes.
  • Keeping systems/master data updated with comments and changes to Client information.
  • Completing reports for various areas of the business. Daily, weekly, and monthly.
  • Deputise when the Credit Control Manager is not available.
Requirements
  • At least 4 years of experience in Credit Control, working in a fast-paced, high-volume environment.
  • Ability to follow set processes but also be able to 'think outside the box' to resolve a query or chase a client.
  • Excellent work ethic with a proactive attitude.
  • IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
  • It would be advantageous if you have managed a small team and possess good leadership skills.
  • Having worked on various accounting or bespoke systems, SAP, Oracle, and internal data management systems.
  • Excellent query resolution and the ability to use all systems available to resolve the queries.
  • Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
  • Client-focused, good at establishing and building relationships.
  • Experience in raising billing issues with senior staff.
  • Experience in organising work to ensure objectives are met.
  • Experience negotiating details to which both parties are willing to commit and deliver.
  • Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
  • Enjoy working in a team and independently.
  • Ability to self-motivate and self-manage their workload.
  • Enjoys challenges and resolves queries with a positive attitude and persona.