Credit Controller Specialist

4 days ago

Hounslow, Greater London, United Kingdom Marc Daniels Full time

Credit Controller Specialist Job Description



A credit controller specialist is required to join a well-established company based in the UK for a 1-year contract. The successful candidate will be responsible for cash collection & achieving targets, reconciliation, query resolution, reporting, refunds, and reducing DSO and bad debt on their portfolio. They will be given full training and enjoy a supportive and friendly team culture.



Responsibilities:


  • Collection of fees for all companies using various collection methods.
  • Follow a set process agreed upon by the Head of Billing & Collections & Managing Director.
  • Work towards monthly group and individual cash targets.
  • Reducing any bad debt within your area.
  • Ability to work in multiple currencies chasing debt in various countries.
  • Reconciling various files and accounts.
  • Working with aged debtors, resolving queries
  • Working closely with Adjusters, Insurers, and Brokers
  • Maintain and issue monthly statements, including uploading invoices onto various portals
  • Respond to client requests for information within a specific timeframe.
  • Seek assistance from adjustors to resolve any outstanding issues.
  • Process fees and reserves
  • Create and maintain spreadsheets and reports to identify clients for collection.
  • Issuing Refunds in a timely fashion and ensuring that they are processed.
  • Keeping management informed of your progress, queries, or changes to
  • Client processes.
  • Keeping systems/master data updated with comments and changes to Client information.
  • Completing reports for various areas of the business. Daily, weekly & monthly.
  • Deputise when the Credit Control Manager is not available.


Requirements:


  • At least 4 years experience in Credit Control, working in a fast-paced, high-volume environment.
  • Ability to follow set processes but also be able to 'think outside the box' to resolve a query or chase a client.
  • Excellent work ethic with a proactive attitude.
  • IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
  • It would be advantageous if you have managed a small team and possess good leadership skills.
  • Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
  • Excellent query resolution and the ability to use all systems available to resolve the queries.
  • Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
  • Client-focused, good at establishing and building relationships.
  • Experience in raising billing issues with senior staff.
  • Experience in organising work to ensure objectives are met.
  • Experience negotiating details to which both parties are willing to commit and deliver.
  • Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
  • Enjoy working in a team and independently.
  • Ability to self-motivate and self-manage their workload.
  • Enjoys challenges and resolves queries with a positive attitude and persona.
  • You will enjoy working in a friendly and supportive working environment whilst receiving a competitive package. With car parking on site and a 9.00am -17.00pm working day this company offers hybrid working with 1 day in the office and 4 days working from home.
  • By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

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