Technical Services Engineer

11 hours ago


Belfast, United Kingdom BT Full time

We are looking for a skilled technical engineer to join our team as a Technical Services Engineer - Data. This is a key role within our organisation, requiring a driven individual with a proven track record of achievement in data engineering. You will work closely with our customers to resolve technical issues, ensuring that their needs are met in a timely and efficient manner.

To succeed in this role, you will need to have strong organisational, prioritisation, communication (written and verbal), tenacity and ownership skills. You will also need to have experience of working in a fast-paced environment and be able to manage competing priorities.

What you'll be doing:

  • Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
  • To deal with customer requests in line with Service definitions and SLAs.
  • To escalate and manage incidents and requests to vendors in a timely fashion.

Requirements: Qualified to vendor Associate level e.g CCNA, Knowledge of Networking technologies including LAN, WAN and Wireless Communications, Strong service improvement and transformation skills, Strong organization, prioritisation, communication (written and verbal), tenacity and ownership skills.


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