Cloud and Software Engineer
1 month ago
About the Job
We are seeking a Cloud and Software Engineer to join our team at Workonblockchain. This is an excellent opportunity for a highly motivated individual to work on cloud-based applications and provide technical support to our clients.
Key Responsibilities
- Provide first-line support to clients via tickets, email, video, and telephone calls.
- Monitor and triage incoming support tickets according to existing Service Level Agreements (SLAs).
- Troubleshoot data-related issues by interrogating client data using SQL queries.
- Configure integrations to import client source data into the StREAM application.
- Undertake basic application configurations as required.
- Participate in client calls to support them with data-related queries.
- Maintain and update the Service Desk Knowledge Base.
What We Offer
At Workonblockchain, we value our employees' well-being and offer a range of benefits, including:
- 26 days of holiday per year.
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