Food and Beverage Associate
3 days ago
Job Summary
We are seeking a highly motivated and customer-focused Food and Beverage Associate to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable dining experience for our guests.
Key Responsibilities
- Provide exceptional guest service, responding to guest needs in a professional, positive, and timely manner.
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
Requirements
- Ability to work in a fast-paced environment and maintain a positive attitude.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Ability to maintain a clean and safe work environment.
- Ability to follow company policies and procedures.
What We Offer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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